CX Management Development 

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7QC Tools & Effective QCC

Date & Venue to be confirmed


Everyone in QCC should be equipped with the 7QC Tools that would enable them to identify the causes of quality problems and rectifying them.    Using the 7QC Tools effectively will ensure continuous improvement in any

Who Will Benefit

  • QCC Facilitators, QCC Team Leaders, Section Heads, Supervisors

  • Personnel from Quality Control & QA

Course Objectives  

  •  Enable to chart out an appropriate QCC structure and clarify its functions within the   organization.

  • Provide skills and techniques on the concepts, operation and philosophy of Quality Control Circle.

  • Understand the importance of Quality Tools in job results and process improvement.

  • To implement the 7 QC Tools effectively to analyze and interpret data for problem solving.

  • Identify causes of problems and rectify them.

 Key Topics

 Understanding Quality Control Circle

  • QCC concept

  • Small group activity

  •  Independent

  • Quality related problem

  •  Improving performance at work place

  • QCC objectives

  • QCC benefits

 Data Collection

  • The objectives to collect the data
  • What kinds of data are collected?
  • The way of grasping the fact correctly ‘5W1H’
  • How to summarize the data?
  • Simple graphs frequently used

 Quality Control Circles Tools and Techniques

  •   7 QC Tools

  • Pareto Diagram

  • Fish Bone Diagram

  • Histogram

  •  Scatter Diagram

  • The Check Sheet

  •  Flow Chart

  • Control Chart

  •  Benefits of the 7 QC tools

  • Ideas Creation Tool - Brainstorming

  • Learn how to do each diagram

  • Learn how to speak with data

  •  Principles, case studies and exercises in the application of the tools of QC and interpretation of results

  •  Individual and group exercise

 Quality Control Circle Implementation Procedure

  • Key steps

  • The strategy

  •  Formation of QCC in organization

  •  Steering committee

  • QC facilitators

  • Circle members

  • Selection of theme

  • Group exercise and presentation

  • The PDCA System for Improvement

 Methodology

  •  Interactive Lecture with key points

  • Coaching

  • Interactive discussion

  • Group exercises

Course Leader  

Mr Thanabalan has an MBA from University Kebangsaan Malaysia (UKM), majoring in General Management.   He graduated with an honours degree in Management and Biochemistry from University of Science Malaysia (USM). 

 He started his career in the manufacturing operations as a Production Executive and gradually moved to various managerial positions such as Production Manager, Packaging Manager, Planning & Logistics Manager, Sales Manager and Factory Manager.   To name a few of the organizations that he has worked for are Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products.    This experience has given him a thorough understanding of the opportunities and problems involved in managing work.

 Mr Thanabalan has extensive experience in the field of operations performance management particularly in various manufacturing and service industries.   Since 1996, he has branched out into training and consultancy as well as lecturing various subjects in the MBA programs.   He also lectures in University of Malaya and University Technology Malaysia on a part-time basis as a visiting lecturer.   To date, he has conducted many public and in-house trainings in many business areas for government and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, Triplus Industry, Metrod, Shinko Electronics, Green Riverwood, Omron Malaysia, Hap Seng Consolidated.

 Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas.    He empowers people to increase their limits, level of commitment, and higher level of performance of the individual, team and the organization in achieving organization goals.

Administration

Course Fees - Early Bird (By )

One Participant - RM900.00 per person

2 Participants & Abv - RM850.00 per person

Normal Fees (after early bird)

One Participant - RM1100.00 per person

2 Participants & Abv   - RM1050.00 per person  

HRDF - SBL Application

100% reimbursement 

Registration

All registration must be accompanied with payment.

All cheques should be crossed “A/C Payee” made payable to

CX MANAGEMENT DEVELOPMENT

(Fees are inclusive of tea breaks, lunch, course materials and Certificate of Attendance)

I/We wish to register for the

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