CX Management Development 


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Domestic Inquiry

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How to Conduct A Fair & Proper Domestic Inquiry

Date & Venue to be confirmed

Who Will Benefit

HR & Industrial Relations Officers & Managers, Departmental Heads and those who may be called to act as Investigating/Inquiry Officers

Key Topics

  • Difference between Internal & External Discipline.
  • Difference between a major & minor Misconduct.
  • Fair and proper inquiry – Principals of Natural Justice.
  • Conducting a Step-by-Step Disciplinary procedure.
  • Disciplinary Action and Types of Punishment – Factors to consider, Industrial Court’s views.
  • Exercises on drawing up charge sheets, report of findings.
  • Specimen Forms & Notices ... Warning letters, Charge Letters, Suspension Letters, etc.

How Will You Benefit

  • Understand the concept of Misconduct in industrial employment before imposing the lawful punishment.

  • Recognize the rights of Employers and Employees when handling an alleged Misconduct.

  • Conduct the Step-by-Step Procedures on how to conduct a disciplinary procedure (Domestic Inquiry) from the statutory point of view.

  • Understand the pitfalls to avoid in conducting the Domestic Inquiry.

  • Master the art and practical aspects in conducting a Fair and Proper Domestic Inquiry as enunciated by the Industrial Court.

  • Know the difference between the lawful and unlawful punishments.

  • Learn the factors to consider when imposing punishment i.e PRINCIPLES OF SUBSTANTIAL JUSTICE.

  • Realize the legal remedies available to aggrieved parties.

  • Understand the Industrial Courts’ judgement on Discipline and Dismissal.


Stimulating Lecture, Analytical Learning through Case Study & Exercises, Workshop Sessions, Role Plays

Course Leader

The course leader has over 20 years of experience as a Trainer and Consultant in the field of HRM and Industrial Relations.  He has also published and presented various papers for both national and international forums on HRM and Industrial Relations.

Course Fees

Early Bird

One Participant - RM680.00 per person

2 Participants & Abv - RM630.00 per person

Normal Fees 

One Participant - RM720.00 per person

2 Participants & Abv   - RM680.00 per person  

HRDF - SBL Application

100% reimbursement 

(Pls contact us for detailed Course Leader profile for HRDF application) 


All registration must be accompanied with payment.

All cheques should be crossed “A/C Payee” made payable to


(Fees are inclusive of tea breaks, lunch, course materials and Certificate of Attendance)

I/We wish to register for the workshop 

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