CX Management Development 

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Effective Performance Appraisal

Date & Venue to be confirmed

Performance Appraisal, an essential communication link between two people,

provides a periodic opportunity for those who assign the work and the person who performs it, to discuss what they expect from the other and how well those expectations are being met.

Who Will Benefit

All Management & Supervisory Personnel from all scope of industries that are involved in the appraisal of their staff member’s performance HR Managers & All Departmental / Line Managers, Executives, Officers.

Key Topics  

  • Performance Appraisal – Introduction, The Concept, Rationale, How Appraisal helps the Organization.

  • Prerequisites for Effective Appraisals. 

  • Role of HRD and Line Managers in ensuring success of the Appraisal System.

  • What’s Goals and Standards. 

  • Attitudes and Performance Appraisal.

  • Characteristics of an Effective Appraiser.

  • Managerial preparation for planning the Appraisal.

  • Conducting the effective Performance Appraisal interview.

  • Performance Appraisal Systems.

  • The advantages & disadvantages of different system.

  • Appraisal Checklists for Managers

  • Performance Appraisal vis-à-vis Promotion

  • The advantages and disadvantages of the different systems.

  • Performance Appraisal Checklist. 

  • Performance Appraisal vis-à-vis Promotion

Objectives 

  • Introduce the critical building blocks of how to conduct an effective performance appraisal through using the simple yet sound techniques.

  • Create a work climate conducive to productive performance appraisal.

  • Initiate and maintain positive communication about work performance versus work expectations.

  • Help employees prepare properly for performance appraisals.

  • Prepare and conduct performance discussions that encourage an exchange of information and produce better results.

  • Follow through properly on agreements reached with employees.

Methodology

Stimulating Lecture, Analytical Learning through Case Study & Exercises, Workshop Sessions, Role Plays

Course Leader

Mr Francis Arul has over 20 years of experience as a       Trainer and Consultant in the field of HRM and Industrial Relations.  He is well versed in the current Malaysian Labour legislation and he provides practical applications in resolving   human resource and industrial relations issues faced by most organizations.

(Pls contact us for detailed Course Leader profile for HRDF application) 

Course Fees

Early Bird (7 March 2005)

One Participant - RM900.00 per person

2 Participants & Abv   - RM850.00 per person  

Normal Course Fees (After Early Bird)

One Participant - RM1100.00 per person

2 Participants & Abv   - RM1050.00 per person  

HRDF - SBL Application

100% reimbursement 

Registration

All registration must be accompanied with payment.

All cheques should be crossed “A/C Payee” made payable to

CX MANAGEMENT DEVELOPMENT

(Fees are inclusive of tea breaks, lunch, course materials and Certificate of Attendance)

I/We wish to register for the workshop 

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Send mail to enquiry@cxmgmt.com with questions.